Tons of fans were left in the dark while watching Saturday’s Ring of Honor Supercard XII event after the server crashed and were unable to watch the stream. One would think that those fans who experience technical difficulties would be offered refunds for their troubles, however that doesn’t appear to be the case.
Several fans who purchased the iPPV indicated on Twitter that they are not receiving a refund for the stream and are not happy about it.
No refunds for messing up your stream 2nd month in a row? Classy
— MasonJouse26 (@MasonJouse26) April 8, 2018
I paid vip $120 for a service that doesn't work everytime a live ppv is airing can I get a refund or something?
— Tom exotic (@Hunter1504) April 8, 2018
Absolutely appalled at the way you guys handled this. You won't be getting repeat business from me.
— Christopher Newnham (@Capridork) April 8, 2018
UPDATE: ROH issued the following statement:
It is with regret that we continue to face issues with our LIVE stream at Supercard of Honor for Honorclub members. While these issues are mostly out of our immediate control, as preventive measures were put in place, it is ultimately our responsibility to deliver what you deserve. As merely a short term remedy, we will be providing $40 coupons to the ROH Proshop for all VIP members, and $10 coupons to all other subscribers. Please look for these in the coming week via email. In the meantime, we will get everything back up and running and hope you enjoy the replay as it is yours as long as you are a member.
In a perfect world, the Honorclub would have been flawless out of the gate. Sadly, this has not held true, but we promise you that we will not stop improving and growing this platform beyond what it should be , and into what it could be. We greatly appreciate all of you that stay with us through these bumps in the road, and that continue to enjoy the ROH experience everywhere you can.